I prepared a detailed UX report before the company began developing a Customer Account Management App. I also designed visual mockups for potential User Interfaces, and using Axure, built functional prototypes of the potential App.
The evolution of the design of the App Interface
I created several personas as part of the UX report
Competitor Analysis for the UX report
Customer Surveys for the UX report
A user-flowchart was created in the early stages
At first I used pen and paper to sketch ideas for the UX design
An early prototype created in Axure
A mockup of the App walkthrough